Acne Studios Franziska Logo Hoodie

Answers to your questions

• Can I get more pictures of the item?

  Yes. If the "MESSAGE" button is shown under the large buy button above, the seller accepts messages. Send a message to the seller and ask for the pictures you want.

• Can I contact the seller?

  Yes, as long as the "MESSAGE" button under the large buy button above is shown, you can write to the seller of the product. If the button is not shown, the seller has turned messages off.

• How do I make a return?

  You have 48 hours to return the item completely free of charge. After you have received the item, you can always create a free return within 48 hours. You create a return from the email we send you, or by opening the order you want to return.

• Can I return for any reason?

  Yes, you can always return within 48 hours for any reason, completely free of charge. We only ask why you are returning the item so we can improve the platform. Whatever you answer, we send a return label straight to you.

• What happens if the seller doesn't ship the item?

  If the seller doesn't ship the item within the specified time, the full amount is automatically refunded to you. You never risk losing your money.

• Can I sell my own items on Sicuro?

  Absolutely! Download Sicuro Fashion from the App Store or press "SELL NOW" to list your items.

• How do I know the item is authentic?

  All items undergo a thorough authenticity verification by our expert team before they're sent to you. We check seams, materials, inner labels and serial numbers.

• Does Sicuro Fashion have its own warehouse?

  No, Sicuro is a marketplace for buying and selling pre-owned luxury fashion. We collect items from different sellers and handle each piece before it is delivered to you.

• Can I opt out of the authenticity certificate when purchasing?

  No, the authenticity certificate is mandatory and included with every purchase. It is your protection as a buyer and guarantees that the item you purchased is authentic.

More questions? Contact our support.
We respond within 24 hours.