Mulberry Pasadena

Answers to your questions

• Can I get more pictures of the item?

  Yes. If the "MESSAGE" button is shown under the large buy button above, the seller accepts messages. Send a message to the seller and ask for the pictures you want.

• Can I contact the seller?

  Yes, as long as the "MESSAGE" button under the large buy button above is shown, you can write to the seller of the product. If the button is not shown, the seller has turned messages off.

• How do I make a return?

  You can withdraw from the purchase within 14 days from the day you received the item, including before it has been shipped. Do this under "Withdraw order" in the footer, or under "Withdraw order" on the account in the app. Within 48 hours of collection we cover the return shipping, and you can create the return directly on the order or follow the instructions in the email you receive when you have collected the item. After that you cover the return shipping, and support sends the return label.

• Can I return for any reason?

  Yes. You do not need to give a reason. Within 48 hours of collection we cover the return shipping and the return label is sent straight away. After that, until day 14 from the day you received the item, you cover the return shipping and support sends the return label.

• What happens if the seller doesn't ship the item?

  If the seller doesn't ship the item within the specified time, the full amount is automatically refunded to you. You never risk losing your money.

• Can I sell my own items on Sicuro?

  Absolutely! Download Sicuro Fashion from the App Store or press "SELL NOW" to list your items.

• How do I know the item is authentic?

  All items undergo a thorough authenticity verification by our expert team before they're sent to you. We check seams, materials, inner labels and serial numbers.

• Does Sicuro Fashion have its own warehouse?

  No, Sicuro is a marketplace for buying and selling pre-owned luxury fashion. We collect items from different sellers and handle each piece before it is delivered to you.

• Can I opt out of the authenticity certificate when purchasing?

  No, the authenticity certificate is mandatory and included with every purchase. It is your protection as a buyer and guarantees that the item you purchased is authentic.

More questions? Contact our support.
We respond within 24 hours.